General shipping information
Shipping takes place by DHL or Deutsche Post.
If you have any questions about orders made abroad in non-selectable countries, please contact us directly at: info@die-sanften-riesen.de
Tracking
Unfortunately, tracking is not possible for letters and parcels (e.g. individual books or postcards) that are sent via Deutsche Post. For orders of parcels (from 5kg weight) that we ship by DHL, we can view the status of the shipment and inform you on request. If you have any questions about your shipment, please feel free to contact us at any time at: info@die-sanften-riesen.de
Special instructions for shipping abroad
Deliveries abroad may incur duties, taxes and fees that are not included in the total price shown. Please contact us at info@die-sanften-riesen.de or by phone.
Countries to which shipping is being sent:
- European Union (EU)
- Switzerland
